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County Clerk

Posted on: August 9, 2021

Text-to-9-1-1 Now Available for Lowndes County Residents

Text to 911

DATE:  August 9, 2021

CONTACT:  Meghan Barwick, Public Information Officer                                

Telephone: (229) 671-2400         

meghan.barwick@lowndescounty.com                                                

www.lowndescounty.com

 

 

 

Text-to-9-1-1 Now Available for Lowndes County Residents

 

Lowndes County, Georgia- Residents or visitors to Lowndes County can now send a text message to 9-1-1 for help in an emergency. While Lowndes County 911 emphasizes calls are still the best and fastest way to contact 9-1-1, text messages are an option when a call may not be possible.

 

“Lowndes County 911 still encourages residents and visitors to our community to call 9-1-1 in the event of an emergency, but adding the text to 9-1-1 capability will help make emergency services more accessible, and safer for anyone in need of help but are unable to call,” said Lowndes County 911 Director Danny Weeks.

 

 

Can I send a text to 9-1-1? 

  • Lowndes County has implemented Text to 9-1-1 for wireless callers within our community.
  • Only these carriers currently provide Text to 9-1-1 services within our area (AT&T, Verizon, Sprint, T-Mobile, Southern Linc).
  • Texting to 9-1-1 is not available in most areas.
  • Text-to-9-1-1 should only be used when you are unable to make a voice call to 9-1-1. 

 

How to text 9-1-1 in an emergency: 

  • Enter the numbers “911” in the “To” field; 
  • The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed; 
  • Push the “Send” button. 
  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker. 
  • Text in simple words – do not use abbreviations. 
  • Keep text messages brief and concise. 

 

Below are a few things to know if you need to text 9-1-1: 

  • Text location information is not equal to current location technology.
  • As with all text messages, 9-1-1 messages can take longer to receive, can get out of order or may not be received. 
  • Text-to-9-1-1 is not available if you are roaming. 
  • A text or data plan is required to place a text-to-9-1-1 
  • If texting to 9-1-1 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means. 
  • Photos and videos cannot be sent to 9-1-1 at this time. 
  • Text-to-9-1-1 cannot include more than one person. Do not send your emergency text to anyone other than 9-1-1. 
  • Do not text and drive!

 

You must subscribe to your wireless carrier’s text or data plan in order to make or receive text messages. Unlike voice calls to 9-1-1, you cannot send a text message to 9-1-1 without a service plan. Lowndes County advises residents to remember do not text and drive and be prepared to answer questions and follow instructions from the 9-1-1 call taker. Residents should not text photos, video or emojis to 9-1-1, as these files cannot be received through Text to 9-1-1. Also, residents should not abuse the Text to 9-1-1 service by texting a false report or prank messages as they can be identified and located.

 

In emergencies, response times are critical. Always call 9-1-1 if you can, text if you cannot.



Text to 911 DemoLowndes County 911 demoed the Text to 9-1-1 service to the Lowndes County Board of Commissioners on Monday morning. Commissioners were shown how the service works and how adding the text to 9-1-1 capability will help make emergency services more accessible, and safer for anyone in need of help but are unable to call. Pictures R to L: Lowndes County Board of Commission Chairman Bill Slaughter, Commissioner Joyce Evans and Commissioner Mark Wisenbaker. Providing the demo is Tonya Davis, Assistant Director, Lowndes County 911.


Text to 911 Demo2

This picture is a test and not a real emergency! 





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