New Service

Establishing a Water / Sewer Account

To establish a residential or commercial account you need to visit our Utility Customer Service Office located at 327 North Ashley Street Cash, check, money orders, or credit / debit cards are accepted to establish service and pay utility bills. All accounts will be activated on the same day as application if you sign for services before 3 p.m.

Residential Accounts

• A lease agreement or closing documents with correct service location and customer name is needed to confirm correct address
• A refundable $100 deposit, active military waiver or letter of credit from a previous water company
• All customers are required to sign a Water / Sewer User Agreement (PDF)
• Contact phone number and place of employment
• Social security number

New Residential Accounts (New Construction)

• A refundable $100 deposit
• All new construction customers are required to sign a Water / Sewer User Agreement (PDF)
• Correct service address as assigned by the City of Valdosta addressing office
• Lot and parcel number
• Our receipt of paid capacity fees will allow contractors to obtain a building permit
• Water and sewer capacity fees

Irrigation Meters

A separate irrigation meter may be purchased to supply water only for those accounts that have a water / sewer meter for household use and would like to have a separate water meter for irrigation.

Commercial Accounts

• A refundable $100 deposit
• All commercial customers are required to sign a Water / Sewer User Agreement (PDF)
• Services that have existing structures must submit plans for review to calculate ERU'S (capacity fees) for any changes to existing property

New Commercial Accounts (New Construction)

Drawing approval and capacity fees must be approved and fees paid before construction.